Trouble tickets that were either created manually or generated automatically as the result of an alert action.
| Column | Description |
|---|---|
| TicketID | Uniquely identifies a ticket. |
| TicketStatus | The status of the ticket. Possible values for built-in statuses are: New, Open, Closed and Healed |
| ReportedSeverity | The severity assigned to the trouble ticket when it was first created. Possible values are: 1=Info, 2=Warning, 3=Critical. |
| AssignedSeverity | The current severity assigned to the trouble ticket. Possible values are: 1=Info, 2=Warning, 3=Critical. |
| AssignedTo | The user assigned to the trouble ticket. |
| AssignedBy | The user that created the trouble ticket. |
| Title | A short description of the trouble ticket. |
| Problem | A description of the problem that needs to be resolved by the trouble ticket. |
| SiteID | The site that the trouble ticket belongs to. |
| Priority | The priority of the trouble ticket. Possible values are: 1=Low, 2=Medium, 3=High. |
| TicketCategoryID | The category of the trouble ticket. Possible values are: 1=Onsite Manager Alerts, 2=Service Requests, 3=Hardware Problems, 4=Software Problems |
| Created | The date and time (in UTC) that the trouble ticket was created. |
| LastModified | The date and time (in UTC) that the trouble ticket was last modified. |
| Note | Trouble ticket notes. |