You can view the active tickets for a single device. This lets you focus on the tickets for that device.
Once you are on the single device ticket page, you can do the following:
View tickets on the single device ticket page
Close tickets
Export a file of the tickets
If you click a ticket, you can open the Ticket Management page. See Changing a Trouble Ticket.
To view trouble tickets for a single device
In Service Center, click Status > Devices.
Click a device name.
Do one of the following:
Click Device Tickets on the right sidebar.
Click the number under Active Tickets.
Do any of the following to filter the view of trouble tickets:
To show all trouble tickets, in the View list, select All Tickets.
To filter the trouble tickets by Service Group, in the View list, select Browse by Service Group and then select the service group.
To filter the trouble tickets by who they’re assigned to, in the View list, select Assigned To and then select the user.
To filter the trouble tickets by status, in the Ticket Status list, select a status.
To filter the trouble tickets by time period, in the Time Period list, select a time period.
To filter the trouble tickets by priority, in the Priority list, select a priority.
To see a specific trouble ticket, in the Search Ticket ID box, enter the trouble ticket ID and click Filter.
To close a trouble ticket for a single device
In Service Center, click Status > Devices.
Click a device name.
Click Device Tickets on the right sidebar.
Click the number under Active Tickets.
Do one of the following:
Select the check box beside the title of the trouble ticket you want to close.
Type the ticket number in the Search Ticket ID box and click Filter. Then select the check box beside the title of the trouble ticket you want to close.
To close the ticket, click Close Tickets.
To export a file of the trouble tickets for a single device
In Service Center, click Status > Devices.
Click a device name.
Click Device Tickets on the right sidebar.
Click the number under Active Tickets.
Click Export, then click one of the following:
Excel
CSV
Word