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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Resolve "There was a problem during phase X of component X of the installation process" Error

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This article applies to Barracuda ArchiveOne version 7.3 or higher.

During the ArchiveOne installation, if any stages of the process fail, the following error displays:

"There was a problem during phase '<NameOfPhase>' of component '<NameOfComponent>' of the installation process"

The named phases may be:

  • StopAppPool
  • StopService
  • ProcessMSI
  • StartService
  • StartAppPool

The named components may be:

  • Services
  • Websites
  • Admin

The error message may provide additional details dependent on the nature of the error.

Verify that all system prerequisites for installation have been met. If all system prerequisites have been met, contact Barracuda Networks Support for assistance in resolving the installation error.