This message means that you do not have the correct password entered into the software for this computer. If you have changed the password for the computer account from the management portal, it must also be updated in the Backup Monitor as well.
Resolution
- Open the Backup Monitor and go to the Preferences tab.
- Scroll to the bottom where the Change Password section is. Type the computer account password in the fields and hit Apply.
- You will then run a test connection to verify the password is correct. If the test connection completes successfully, the password is good; if not, the test connection will tell you the password is incorrect.
- If you cannot guess the correct password, you will need to reset that computer account's password.