Mapping Tickets

To map tickets to ConnectWise companies, perform the following steps.

1. At the ConnectWise Integration page, click the Tickets tab.
   
   
   The Tickets page is displayed.
   
   
2. Click the Map Tickets button.
   The Map Tickets page is displayed.
   
   
3. Optionally select Duplicate Ticket Prevention and Auto Healing. See Duplicate Ticket Prevention and Auto Healing.
4. Select the Add Ticket Mapping drop-down arrow.
   The Mapping Status Menu options are displayed.
   
   
5. Select the status options you want to map.
   You can map the following backup statuses:

• • Backup Complete (This option must be selected to use the Duplicate Ticket Prevention and Auto Healing features.)
  • Backup Warning
  • Backup Failed
  • Backup Missed
  • No Recent Backups

      6. For each ticket that you would like to send to ConnectWise, select the appropriate option from the drop-down menus in each row.
          The following example displays a completed ticket page with all status options added.

         
       7. When you are done, click the Save button.
          Your mapped tickets are displayed on the Tickets page.