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Barracuda RMM
formerly Managed Workplace
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Uninstalling Device Managers

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You can uninstall Device Managers remotely from the Barracuda RMM UI or locally on the device where they are installed.

Uninstalling Device Managers from within Barracuda RMM

Initiating the Device Manager uninstall from the Barracuda RMM UI causes the application itself to be uninstalled but does leave behind objects in the file system and Windows registry. See uninstalling locally below for more details on these artifacts.

  • Navigate to Site Management

  • Click on Sites

  • Select the Site where the Device Manager is installed

  • From the top, choose Device Managers 

  • Click the Check Box beside the Device Manager you wish to uninstall

  • Expand More Actions

  • Select Uninstall Device Managers

  • Leave the radial button on Uninstall Device Managers and Delete Devices

Barracuda RMM Support Note

If the device you are removing the Device Manager from is in the scan range of an Onsite Manager, please bear in mind that it might be scanned and show up in the Device List as managed by the Onsite Manager. If this occurs after you have installed the Device Manager, delete the Onsite Manager-managed device from your device list, and it should appear as expected.

Uninstalling Locally (Windows)

Device Managers can be installed with the option to require a password before the uninstall routine launches. This option is available in Device Manager Templates to prevent clients' employees from removing the agent from company computers.

Method 1: Uninstall a Device Manager via the MSI Cache

  • Open the File Explorer

  • Navigate to C:\Windows\Installer

  • Right-click beside Size and select More

  • Scroll down to find Subject and enable the category

  • Sort by Subject and find Barracuda RMM Device Manager

  • Right-click and select Uninstall

Method 2: Uninstall a Device Manager via Programs and Features

  • On the managed device, click Start and Open the Control Panel

  • Select Programs and Features (or Add or Remove Programs)

  • Select Barracuda RMM Device Manager

  • Select Uninstall or Remove

  • Enter the password (if requested) and allow the routine to complete

If you are not reinstalling Device Manager on the computer, you can remove any trace of the application by completing the following two procedures.

Barracuda RMM Support Note

If you receive a password that prevents you from uninstalling and do not know it, please contact the support team.

Uninstalling from a macOS

  • Launch a new "Terminal" session.

  • Change the directory to "UninstalMacDM" by running the command: cd /Applications/ManagedWorkplace/OnsiteManager/UninstallMacDM

  • Type the following command: sudo bash UninstallMacDMHelper.sh

Barracuda RMM Support Note

The script is in the Device Manager folder you downloaded and expanded on your drive. If the DM installation fails, please run this script and reinstall it.

Removing System Artifacts (Windows)

The following will be for cleaning up leftover elements of the Device Manager on a system whereby the software is no longer needed or in the case of major issues on a reinstall.

To remove file system artifacts (Windows)

  • Click Start and open Windows Explorer.

  • Locate and delete the following folders:

    • C:\Program Files\Barracuda RMM

    • C:\Program Files (x86)\Barracuda RMM

    • C:\ProgramData\Barracuda RMM

      • Could also find C:\Program Files\Level Platforms and C:\Program Files (x86)\Level Platforms for legacy installs

To remove Windows registry artifacts

  • Click on Start and Run the command regedit.exe.

  • Locate and delete the Level Platforms key(s):

    • HKEY_LOCAL_MACHINE\SOFTWARE\Level Platforms

    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Level Platforms

What to do if Registry Keys will note delete

  • Download Regln: https://github.com/tenox7/regln/releases/download/2.2/regln-x64.exe

  • Save to C:\Temp

  • Open Command Prompt as Administrator

  • Enter in cd c:\temp

  • Run regln-x64 -d "HKLM\SOFTWARE\Level Platforms\Managed Workplace"

  • Then run regln-x64 -d "HKLM\SOFTWARE\Level Platforms"

  • And finally run regln-x64 -d “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Managed Workplace Thread Pool”

Reinstalling a Device Manager

  • Navigate to Site Management

  • Click on Sites

  • Select the Site where the Device Manager is installed

  • From the top, choose Device Managers 

  • Expand Download

  • Select the Device Manager download you wish to use

Barracuda RMM Support Note

If you are reimaging a device, please do not use an image with an installed Device Manager. Doing so will break the Device Manager's functionality and require you to reinstall the software.