ECHOplatform Integration troubleshooting in Barracuda RMM

This KB will cover some of the basic troubleshooting for the ECHOplatform and goes over a few of the same steps found on the User Guide for Barracuda RMM.

Resetting the Back-Up Policy on a Device

This is often done when the backup is not running as scheduled on a device

• Log into Barracuda RMM Dashboard
• Navigate to Status
• Select Devices
• Browse to the site in question
• Then click on the Device out of the list
• Scroll down to Policies
• Click on the slider beside your Backup policy to disable it
• Wait 30 minutes (at minimum)
• Repeat the above steps to enable the slider
• Allow for the policy to soak and for a backup to run

Unlinking the ECHOplatform Integration

• Log into the Barracuda RMM Dashboard
• Navigate to Configuration
• Select User Management
• Click on the Built-in Admin Account
• Select Unlink beside ECHOplatform Partner 
• Fill in the CAPTCHA and click Unlink
• Scroll to the bottom of the User Configuration page and click Save

Relinking the ECHOplatform Integration

• If you have done the above to reset the integration, please wait 30 Minutes
• Log into the Barracuda RMM Dashboard
• Navigate to Configuration
• Select User Management
• Click on the Built-in Admin Account
• Click on Link to ECHOplatform Partner
• Browse in another tab/window to https://manage.barracudamsp.com/ and log in
  • Select Preferences
  • Click on View/Edit Contact Information
    • Using this information following
      • Partner Username
      • Select the Renew Button to gain access to updated 
        • Client ID
        • Client Secret
• Remember to Save on the User Configuration page to lock in the settings
• Wait 30 Minutes
• Now navigate to Configuration
• Select Barracuda Integrations
• Select the Site Name you want to integrate to ECHOplatform
• Under the ECHOplatform Customer Account, choose the customer
• Hit Save