The Trouble Tickets section of the Services Dashboard provides a quick glance of the:
- Open tickets
- Service requests
- High priority tickets
- Number of tickets closed today
The results are filtered according to the service plans and sites you are viewing on the dashboard.
To view open tickets
In Service Center, click Dashboards > Services Dashboard.
In the Trouble Ticket section, click the number above Open Tickets.
The Ticket Management page displays a list of open tickets for the sites and service plans you were viewing in the Services Dashboard.
To view service requests
In Service Center, click Dashboards > Services Dashboard.
In the Trouble Ticket section, click the number above Service Requests.
The Ticket Management page displays a list of service requests for the sites and service plans you were viewing in the Services Dashboard.
To view service requests
In Service Center, click Dashboards > Services Dashboard.
In the Trouble Ticket section, click the number above Service Requests.
The Ticket Management page displays a list of service requests for the sites and service plans you were viewing in the Services Dashboard.
To view open high-priority tickets
In Service Center, click Dashboards > Services Dashboard.
In the Trouble Ticket section, click the number above High Priority.
The Ticket Management page displays a list of high priority tickets for the sites and service plans you were viewing in the Services Dashboard.
To view a list of tickets closed today
In Service Center, click Dashboards > Services Dashboard.
In the Trouble Ticket section, click the number above Tickets Closed Today.
The Ticket Management page displays a list of tickets closed today for the sites and service plans you were viewing in the Services Dashboard.