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Barracuda RMM
formerly Managed Workplace
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Creating a Site in Service Center

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You create sites from within Service Center. The Create Site page guides you through the process of:

  • Providing site details.
  • Selecting the service delivery model.
  • Whether or not to deploy Device Managers.
  • Downloading the Onsite Manager installation package if required.

A site's service delivery model determines whether you:

  • Apply a single service plan to the entire site;
  • Apply service plans to groups; or
  • Bypass service plans altogether.

For more information on selecting a service delivery model, see Determining a Service Delivery Model.

When setting up a site, you can automatically deploy Device Managers to laptops. Barracuda RMM detects the laptop’s operating system and deploys either a Device Manager for Windows devices or a Device Manager for macOS devices.

Notes
  • When deploying Device Manager to macOS laptops, you must ensure that the site’s SSH account is on the sudoer’s list. If it is not, the deployment fails. To set up the site’s SSH credentials in Service Center, see Managing Site Credentials.
  • You cannot deploy a Device Manager to a macOS device that has a web proxy configured.

To create a site in Service Center

  1. Do one of the following:

    • If you have not yet set up a site in Service Center, the Create Site page displays automatically as your home page when you log in to Barracuda RMM.
    • If you have already set up a site in Service Center, and you want to create another, click Site Management > Create Site.
  2. Type the name of the site in the Site Name box.
  3. Select one of the following service delivery models for the site:
    Apply a single service plan to all devices in this site A single service plan is applied to the site. Select this option if the entire site can be monitored using a single service plan.
    Apply service plans to any of the following groups Service plans are applied to groups at the site.
    Do not use a service plan for this site, I'll configure the site manually This option is not recommended, but you may need to select this option for sites that do not conform to any of your current service levels or service delivery models.
  4. Click Next.

To apply a single service plan to a site

If you selected the Apply a single service plan to all devices in this site option, perform the following steps.

  1. From the list, select a service plan to apply.
  2. Click Next.

When you select a service plan, the icons representing the types of policies that are applied to devices are highlighted in blue. You can use the Service Components matrix to confirm the types of policies that are applied with the service plan. For more information on policies you can create in Service Center, see Working with Policies and Services.

To apply service plans to groups

  1. For each group listed, select the service plan you want to apply.

  2. Click Next.

To specify how Onsite Manager and Device Manager are deployed

  1. Choose one of the following deployment methods:

    Typical Deployment Downloads a site-specific Onsite Manager. Device Managers are automatically installed on Windows and macOS laptops.

    Configure Advanced Options Allows you to choose whether to download Onsite Manager, Device Manager, and to specify whether or not to automatically deploy Device Managers on Windows and macOS laptops.

  2. If you selected ConfigureAdvancedOptions in the previous step, select one of the following options:
    • To download Onsite Manager only, select the Download Onsite Manager option button, and then clear the Automaticallydeploy Device Managers on Mac and Windows laptops check box.
    • To download Device Manager for Windows only, select the Download Device Manager for Windows Device button.
    • To download the Device Manager for macOS only, select the Download Device Manager for Mac Device button.

To specify how Premium Remote Control is deployed

The default Premium Remote Control options are controlled by the default settings for new sites. If you are creating a large number of new sites and you want to use the same options for all of them, you can save time by changing the defaults. For more information, see Setting Default Premium Remote Control Options for Creating New SitesSetting Default Premium Remote Control Options for Creating New Sites.

  1. Do one of the following:

    • If you don’t want to install Premium Remote Control on all devices in the new site, clear the Automatically Install Premium Remote Control checkbox.

    • If you want to install Premium Remote Control on all devices in the new site, select the Automatically Install Premium Remote Control checkbox.

  2. Do one of the following:

    • If you don’t want to require consent from the user for Premium Remote Control connections, clear the Require Consent checkbox.

    • If you want to require consent from the user for Premium Remote Control connections, select the Require Consent checkbox.

  3. If you selected Require Consent do any of the following:

    • To require consent for servers, select Include Servers.

    • Select the default, either Allow or Reject.

    • Type the Notification Timeout and a Custom Consent Message, if required.

  4. Type the following information:

    • Company Name

    • Address

    • P.O. Box

    • City

    • State/Province

    • Postal/Zip Code

    • Country/Region

  5. Click Create.
    The site is created in Service Center, and the Onsite Manager installation package for this site automatically starts downloading.

    If an MW Service account does not exist, the Onsite Manager Installer creates the user. If you are installing on a domain, the account is created on the domain controller.

    This account is hidden from the Windows Welcome screen in a workgroup environment.

  6. Click Finish to complete the process. The Site Management page opens with the new site listed.