Integrating ServiceNow

To integrate with ServiceNow, you must:

• Set up ServiceNow
• Follow the ServiceNow Integration Wizard

You can also send a sample alert to test the integration. This tests the ticket sync between ServiceNow and XDR.

Follow the procedures below:

Set up ServiceNow

In this procedure, you will create a new User, named  SKOUT CYBERSECURITY, and a new Application Registry. You will also make note of the Client ID and Client Secret - you will need them later.

1. In the ServiceNow Service Management console, under System Security, click Users and Groups > Users.
2. Click New.
   
3. In User ID, type SKOUT CYBERSECURITY (User ID is required to be this exactly.) and set Time zone to GMT.
   
4. You can fill out the rest of the fields as you see fit.
5. Make a note of the password you choose. You will need it later.
6. Click Submit.
7. In the left navigation, search for oauth.
8. Click Application Registry, then click New.
   
9. Fill in the following:
   • In Name, type SKOUT CYBERSECURITY.
   • In Application, select Global.
   • In Accessible from, select All application scopes.
   • In Refresh Token Lifespan, type 8640000.
   • In Access Token Lifespan, type 1000.
10. Take note of the Client ID and Client Secret. You may need them later.
    
11. Click Submit.

Follow the ServiceNow Integration Wizard

1. Sign in to the Barracuda XDR Dashboard.
2. Click Administration > Integrations.
3. On the ServiceNow card, click Setup.
4. In the Ticket Integration | ServiceNow - API Setup area, type your credentials and click Next.
5. Follow the ServiceNow Integration Wizard.

To test the ticket sync

You can test your ticket settings by sending a test email that uses your saved settings.

1. Sign in to the Barracuda XDR Dashboard.
2. Click Administration > Integrations.
3. On the ServiceNow card, click Update.
4. Click Sent Test.