Mapping Autotask Tickets

To map tickets to Autotask companies, perform the following steps.

1. At the Autotask Integration page, click the Tickets tab.
   
   
   The Tickets page is displayed.
   
   
2. Click the Map Tickets button.
   The Map Tickets page is displayed.
   
   
3. Select the Add Ticket Mapping drop-down arrow.
   The Mapping Status Menu options are displayed.
   
   
4. Select the status options you want to map.
   You can map the following backup statuses:
   
   • Backup Complete
   • Backup Warning
   • Backup Failed
   • Backup Missed
   • No Recent Backups
   
   The options you selected are displayed.
   The following example displays all the status options added.
   
   
5. For each ticket that you would like to send to Autotask, select the appropriate Status, Priority, Due Date, and Queue from your available options using the drop-down menus in each row.
   The following example displays a completed ticket page.
   
   
   Note : The Due Date fields range from 1 - 99 days.
6. When you are done, click the Save button.
   Your mapped tickets are displayed on the Tickets page.