Try This—Setting up a Group

You want to set up a service group to contain all Windows 7 users, for the purpose of generating reports against this group. To include all workstations running Windows 7 in this group, you create a rule that automatically includes all devices with operating systems that match "Windows 7".

Automatic inclusion rules are a series of logical "and/or" sequences that you create to define the conditions that a device must match to be included in the group. For this scenario, create a simple rule with one criterion. However, you can create more detailed automatic inclusion rules for groups that demand a more complex inclusion criteria.

Set up a service group of Windows 7 users

1. In Service Center, click Configuration > Groups.
2. Click New.
3. Select the Create New Group Folder check box, and then, in the Enter new group folder name box, type Operating System as the name for the folder to store the service group.
4. In the Group Name box, type Windows 7.
   
5. Click Create.
6. Click the group name link.
7. Click the Auto-Inclusion tab.
8. Click the Add button.
   The Auto Inclusion Rules table expands to provide you with controls to add a new automatic inclusion rule.
   
9. In the Type list, ensure that Rule is selected.
10. From the Rule list, select OS Name.
11. From the Operator list, select Contains.
12. In the Value field, type Windows 7.
13. Click the Add button.
14. To preview a list of devices included in this list, scroll to the bottom of the screen and click the Preview button.
15. Click Close to exit the Preview window.
16. Click Save.

Now you can click Dashboards and go to the Central Dashboard, then click the Show Groups link to display the new service group:

What’s Next?

After monitoring has been established, you can set up reports to provide your customers with information about the services you are providing. See Step 7: Schedule Report Delivery.