The Alerts page enables you to view all active alerts for all sites, groups, alert categories, and devices at once. Alerts also appear on the Central Dashboard and the Alerts Viewer. You can also view alerts for a device on the Device Overview page. See Viewing Summary Details about a Device.
The Alerts page refreshes on a default 5 minute interval. To customize the auto-refresh, see Setting Refresh Options for the Central Dashboard and Alert Lists.
In Service Center, click Status > Alerts.
To filter the list of alerts
In Service Center, click Status > Alerts.
- To filter the list to display the alerts you want to see, click the Advanced Filtering icon
. - Use the drop-down lists at the top to filter as required.
- Click Filter.
To view details about a device with an active alert
In Service Center, click Status > Alerts.
- Click a device name.
For information about what you can do on the Device Overview page, see Viewing Summary Details about a Device.
To view the active and cleared alerts for a device with an active alert
In Service Center, click Status > Alerts.
- Click a device name.
- Click Device Alerts on the right sidebar.
Do one of the following:
- To view active alerts on the device, click the Active button. This view opens by default.
- To view a list of cleared alerts for the device, click the Cleared button.
To view the Alert Configuration details
Click the name of the alert configuration.
To view the associated trouble ticket for the alert
In Service Center, click Status > Alerts.
- Click the ticket ID number.