This page provides the following topics:
- Site Overview Page
- To view the service plan applied to a site
- To change the service plan applied to a site
- To view the additional services applied to a site
- To apply a service to a site
- To delete a service that was manually applied to a site
Site Overview Page
The Site Overview page displays which service plans and services have been applied to a site. You can:
- View the service plan applied to a site.
- Apply a different service plan to a site, or change the service delivery model.
- View the services that were manually applied to a site
- Add more services.
- Delete manually-applied services from a site.
To view the service plan applied to a site
In Service Center, click Dashboards > Central Dashboard.
- Click the name of a site
- The Service Plan Application section displays the service plan.
To change the service plan applied to a site
You can change the service plan applied to a site. For example, if you upsell a customer to a more comprehensive service plan, you can apply the service plan from the Site page to automatically implement the more comprehensive services.
- In Service Center, click Dashboards > Central Dashboard.
- Click the name of a site.
- In the Service Plan Application section, click the gear icon .
- Click the chevron beside the site name.
- Click Modify.
- Select a new service plan from the list.
- Click Save.
To view the additional services applied to a site
In Service Center, click Dashboards > Central Dashboard.
- Click the name of a site
- The Additional Services section lists all of the services that have been applied to the site manually(i.e., not automatically applied via a service plan). Optionally, click a service name to open the Service page.
To apply a service to a site
You can manually apply a service directly to a device.
- In Service Center, click Dashboards > Central Dashboard.
- Click the name of a site.
- In the Additional Services section, click the plus icon .
- Select the check box beside each service you want to add.
- Click Add.
To delete a service that was manually applied to a site
When a service was applied to a site manually, you can remove it from the site at any time.
- In Service Center, click Dashboards > Central Dashboard.
- Click the name of a site.
- In the Additional Services section, click the delete icon beside the manually applied service you want to remove.