Device Manager is the functional equivalent of Onsite Manager but monitors and manages a single device only. There is a database, but it is bundled with the lightweight application. Device Manager communicates directly with Service Center.
When adding a Device Manager to a site, you must specify a Device Manager for Windows or a Device Manager for macOS.
A device managed by Device Manager and on the same network as Onsite Manager is always managed by Device Manager, not Onsite Manager.
When to Use Device Manager | What You Can Do |
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Device Manager can be installed: - on a roaming Windows or Mac laptop
- a Windows Server that is out of reach of Onsite Manager
- in an environment that does not have a server or peer-to-peer network
- at kiosks, and so on
| You can: - quickly download and install Device Manager.
- email the link to users who can install it with one click.
- using an automated task, push Device Manager to target devices (only if Onsite Manager is being used).
- brand Device Manager with an icon that matches your company logo, strengthening your brand on the managed devices.
- set up a customized right-click menu that gives end users the option to email or call your support team, browse your support network, or other similar options.
See Creating a Support Assistant Policy. |
See also
