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Searching for a Device

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You can use the Device Search window to quickly find a specific device or many devices in Service Center.

You can also search for devices using the quick search field on the title bar of all Barracuda RMM pages. For more information, see Searching for a Device Using Quick Search.

Each time you perform a search, the results appear on a Results tab. You can have a maximum of six Results tabs. If you perform seven searches, the sixth Results tab shows the results for the seventh search.

The wildcard symbols (* and %) are ignored in the IP Address box.

If

Then

You want to search all the boxesEnter search criteria in the All Fields box. All boxes are searched except the Installed Software box.
You enter search criteria in more than one boxDevices that match all conditions are reported back.
You enter partial information in a boxThe system searches for anything that contains the entered information.
You enter search criteria in the Device Name boxThe system searches the database for Alias Name and discovered names (DNS, SNMP, NetBIOS) as well.
You leave the Results tab open and then log out of Service CenterThe Results tabs are still available when you log back into Service Center.

Examples

To find a device that belongs to a specific user, you can type the user name in the Last Logged in User box.

If you enter Dell in the Manufacturer box, then all Dell devices are reported back. If you enter server in the Device Name box, then all devices with a name that includes 'server' are reported back. However, if you search for both of these at the same time, then all Dell devices with a name that includes 'server' are reported back.

To search for a device

  1. In Service Center, click Status > Device Search.

  2. Type search criteria in the desired boxes.
  3. If desired, limit the search results by applying filters from the Search Filters section.
    Devices with Alerts finds devices with active alerts.
    Devices Not Allocated to Groups finds devices that are not part of site groups or service groups.
  4. Click Search.

To search for down devices

  1. In Service Center, click Status > Device Search.

  2. Select the Down Devices option button.
  3. Click Search.

To search for devices with alerts

  1. In Service Center, click Status > Device Search.

  2. Select the Devices with Alerts check box.
  3. Click Search.

To search for devices not allocated to groups

  1. In Service Center, click Status > Device Search.

  2. Select the Devices Not Allocated to Groups check box.
  3. Click Search.

To search for printers

  1. In Service Center, click Status > Device Search.

  2. From the Hardware Type list, select Printers.
  3. Click Search.

To search for virtual machine hosts

  1. In Service Center, click Status > Device Search.

  2. Select the VM Host check box.
  3. Click Search.

To search for virtual machines

  1. In Service Center, click Status > Device Search.

  2. Select the VM Guest check box.
  3. Click Search.

To restore the search filter defaults

  • In the Query tab, click Restore Defaults.

To refine the search

When you refine the search, you are modifying the original search parameters, but the results go to a new tab.

  1. In the Results tab, click Refine.
  2. Type search criteria in the desired boxes.
  3. Click Search.

To run the search again

  • In the Results tab, click Refresh.

To export the search results to CSV or XML

  • In the Results tab, click Export CSV or Export XML.

To close the Results tab

  • Click the x in the Results tab.