On the Device Overview page, you can get detailed information about a device, including hardware and software information. Using the right sidebar, you can quickly access other information about the device.
The Device Overview page groups information into the following categories:
Category | Description | ||||
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Identification |
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Applied Service Plan | Indicates whether a service plan has been applied to the device, and how it was applied. For example, a service plan can be applied to a site or a group to which the device belongs, or manually to the device. | ||||
Applied Services | Lists the services have been applied to the device. You can:
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Applied Schedule | Indicates which execution schedule is applied to the device, and how it is applied. For example, an execution schedule can be applied to a site or group to which the device belongs, or directly to the device. | ||||
Applied Policies | Lists the policies that have been applied to the device. You can:
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Group Membership | Lists the site groups and service groups to which the device belongs. | ||||
Disk Usage | Provides a visual cue of the disk usage for each local drive. | ||||
Operating System | Provides details about the operating system, including:
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System Details | Provides an overview of the:
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System Status | Indicates:
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BitLocker | Indicates, for devices using BitLocker, drives where BitLocker is enabled, disabled, and in the progress of being enabled. You can enable or disable BitLocker for drives on devices that have Trusted Platform Module (TPM) active. Additionally, you can access your BitLocker recovery key. | ||||
Processor and Memory | Lists the processor make and total RAM installed, in GBs. |
To view overview information on a device
In Service Center, click Status > Devices.
- Click a device name.
Depending on the type of device, the information available to view varies.
To view alerts for a device
In Service Center, click Status > Devices.
- Click a device name.
- Do one of the following:
- Click Device Alerts on the right sidebar.
- Click the number under Active Alerts.
To view the last logged in user for a device
- In Service Center, click Status > Devices.
The last logged in user appears in the Operating System section. Only local logins are collected for last logged in user. Terminal services sessions are not displayed.
To view manufacturer details for a device
All network interfaces have a Media Access Control (MAC) address. Embedded in this address is the interface manufacturer. Barracuda RMM retrieves the MAC address and looks up the device manufacturer, then displays both in the Device Overview page. This information can help you identify devices that are neither WMI nor SNMP enabled.
- In Service Center, click Status > Devices.
- Click the name of a device.
- Under Identification, click the arrow beside IP Address.
If a MAC address is available, there is an arrow beside the actual IP address that displays below the IP Address link. - Click this arrow to display the MAC address and manufacturer details.
To view the asset tag information for a device
You can visit the vendor's website and view the detailed warranty information for a device.
- In Service Center, click Status > Devices.
- Locate the device for which you want to view asset tag information.
- Click the device name.
- Click the link for the Asset Tag, if available.
To view details about system log events for a device
In Service Center, click Status > Devices.
- Click a device name.
- Click System Log Viewer on the right sidebar.
To view the patch management information for a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Patch Management on the right sidebar.
To view the Automation Calendar to schedule a task on the device
In Service Center, click Status > Devices.
- Click a device name.
- Click Automation Calendar on the right sidebar.
To view what hardware is installed on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Hardware on the right sidebar.
To view what operating system is installed on a device
In Service Center, click Status > Devices.
Click a device name.
- Click Operating System on the right sidebar.
To view what application software is installed on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Software on the right sidebar.
To view what virtual machines are hosted on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Virtual Machines in the right sidebar.
To view what Windows Services are installed on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Software on the right sidebar.
- From the drop-down list in the top-right, select Windows Services.
To view what hotfixes and updates are installed on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Software on the right sidebar.
- From the list in the top right area, select Hotfixes and Updates.
To view what Microsoft product keys are installed on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Software on the right sidebar.
- From the list in the top right area, select Microsoft Product Keys.
To view what network services have been discovered on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Network Services on the right sidebar.
- Do one of the following:
- To start monitoring a network service, click the Start Default Monitoring icon (green triangle).
- To stop monitoring a network service, click the Stop Monitoring icon (red pause sign).
To view Intel® AMT information for a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Intel® AMT on the right sidebar.
To view bandwidth usage for a device
- In Service Center, click Status > Devices.
- Click a device name.
- Click Bandwidth Usage on the right sidebar.
- Filter the information as desired.
To view performance counter data on a device
In Service Center, click Status > Devices.
- Click a device name.
- Click Performance Counters on the right sidebar.
Thumbnails show the results for the last 12 hours for each performance counter monitor. - To view details about the performance counter within a time range, click a graph and select a time range from the Time Range list and then click Filter.
- To purge performance counter data, click the Purge Monitoring Data link at the bottom of the screen.
To view what Windows events occurred on a device in a given time frame
In Service Center, click Status > Devices.
- Click a device name.
- Click Windows Events on the right sidebar.
- To filter the events you see in the list, use the filter options.
- To see more detailed information about an event, click Details.
- If you clicked Details in the previous step, click Research to get more information about an event.
To view SNMP details for text OID data
In Service Center, click Status > Devices.
- Click a device name.
- Click SNMP on the right sidebar.
- To purge SNMP data, click the Purge Monitoring Data link.
To view SNMP details for numeric OID data
In Service Center, click Status > Devices.
- Click a device name.
- Click SNMP on the right sidebar.
- To view details about the object name, select a time range from the Time Range list and click Filter.
To purge SNMP data, click the Purge Monitoring Data link.
To view syslog messages for a device
The Syslog item does not appear on the right sidebar unless the device:
- Is WMI- or SNMP-enabled.
- Has a Syslog monitor.
- Has Syslog messages.
- In Service Center, click Status > Devices.
- Click a device name.
The device must be WMI- or SNMP-enabled. - Click Syslog on the right sidebar.
To export syslog messages for a device
If a device has syslog messages, you can export them to a CSV file. If any filters are active, the CSV will also be filtered.
- In Service Center, click Status > Devices.
- Click a device name.
The device must be WMI- or SNMP-enabled. - Click Syslog on the right sidebar.
- Optionally, select the desired filters and click Filter.
- Click Export to CSV.