Creating a Custom Monitoring Policy

You can create your own monitoring policies for monitoring. Although editing an existing monitoring policy is easier, creating your own policy ensures monitors are applied the way you want.

To create your own monitoring policy, you must determine how the managed device or application exposes its status, determine appropriate alert actions and thresholds, and test the final product to ensure there are no functional issues with your configuration.

For example, you may encounter a customer who must continue to use a legacy version of an application due to business constraints. There is no monitoring policy for this software, but you must monitor the application to satisfy the service agreement with the customer.  Designing your own monitoring policy would fulfill your obligation.

1. In Service Center, click Service Delivery > Policies > Monitoring.
2. Click New.
3. In the Policy Name box, type a name.
4. Optionally, type a description for the monitoring policy.
5. Click Create.
6. Add a new monitor to the monitoring policy. See Adding a New Monitor to a Monitoring Policy.
7. Add automatic inclusion rules to the monitoring policy. See  Creating Automatic Inclusion Rules for Monitoring Policies.