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Creating an Alert Category

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Best Practices
  • No default alert categories are created for cloud service monitors because there are no monitoring policies for cloud service monitors. If you don't create a category for cloud service monitors, alerts generated by websites and cloud services go to the uncategorized column on the Central Dashboard by default.
  • For example, you may want to create an alert category under Device Availability to filter on how long a device is down: 5 minutes, 15 minutes or 60 minutes.
  1. In Service Center, click Configuration > Alerting > Alert Categories.
  2. Click Add.
  3. Do one of the following:
    • To add a category under an existing category, select an existing Category Folder from the list.
    • For example, select Device Availability from the list.
    • To add a new category, select the Other check box and type a name for the new folder in the box that displays.
  4. In the Category box, type a name for the new alert category. For example, type Device Down 5 Minutes as the category.
  5. Click Save.

You must set up alerts to use this new category. See Categorizing an Alert.