You can save the remote control session settings so that the next time you try to establish a remote session using the same remote service, Service Center remembers the settings that were used most recently.
Depending on the application, the following settings are saved:
- If the application launches a URL on the technician's computer, saving at the device level associates the URL with the device.
- If the application launches on the technician's computer, saving at the device level associates the local application path with the Service Center user.
- If the application launches a URL on the client computer, saving at the device level associates the URL with the device.
- In Service Center, click Status > Devices.
- Locate the device to which you want to initiate a remote control session.
- Click the device name and then click Remote Control from the right sidebar.
- Do one of the following:
- To save the settings, click Save.
- To put the settings back to what they were before you made any changes, click Restore.
- To put the settings back to the default settings, click Restore System Default.