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Keeping Track of Support Assistant Deployment

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The Support Assistant page helps you keep track of successful, pending, and failed Support Assistant installations across all your sites. From this page, you can upgrade Support Assistant on one or more devices, retry a failed installation, and click to open a Device page or a Support Assistant Policy page to view more information and make modifications as needed.
The following table lists the icons indicating the status of a Support Assistant installation:

Installation Status

Icon

Successful


worddav6c2ee55b3e433fa0b90982fbe56e7209.png

Pending


worddav6a8e255f0f5fd86859fc711c7aa3587b.png

Failed


worddavea79b20743324d84886b1c0e43d831e5.png

To view a list of deployed Support Assistants

  1. In Service Center, click Status > Support Assistant.
  2. To sort the list, do any of the following:
    • To sort devices by those with a Support Assistant upgrade available, click the Sort by upgrade available icon. worddave9be0484962733f8648082342f115668.png
    • To sort devices by upgrade status, click the Sort by upgrade status icon.worddav0c8f0efcbb358fc8bb7b201754398e6e.png
  3. To filter the devices by site, select a site from the drop list in the top right of the page.
  4. To view the Device page for a device, click the device name.
  5. To view more information about the Support Assistant policy applied to a device, click the Support Assistant policy name.
  6. To view the Support Assistant installation history for a device, hover the cursor over the Installation History icon  worddava5e31f166869790f4dc59a33cab80c61.png

To upgrade Support Assistant on one or more devices

  1. In Service Center, click Status > Support Assistant.
  2. To filter the devices by site, select a site from the drop list in the top right of the page.
  3. Select the check box beside each device for which you want to upgrade Support Assistant.
    Tip: To upgrade Support Assistant for all devices listed, select the check box at the top of the check box column.
  4. Click Upgrade.

To retry a Support Assistant installation

  1. In Service Center, click Status > Support Assistant.
  2. To filter the devices by site, select a site from the drop list in the top right of the page.

  3. Select the check box beside each device for which you want to retry installing Support Assistant.

    To retry Support Assistant installation for all devices listed, select the check box at the top of the check box column.

  4. Click Retry Installation.