We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Content Shield

Support Tools for Barracuda Content Shield

  • Last updated on

Barracuda Support can access a customer's Barracuda Content Shield service and log in to troubleshoot any issues if the Support Access feature is set to ON.

To enable Support Access:

  1. Go to the Account Settings page.
  2. Set Support Access to ON. If Support Access is set to OFF, Barracuda Support is not able to log in and troubleshoot the Barracuda Content Shield service.

To see if Support Access is on for your accounts, go to the Accounts page.  The Support Access setting (On/Off) is shown in the Accounts table for each account. 

If Barracuda Support logs into your Barracuda Content Shield account, that login and any configuration changes Support might make are visible in the Audit Log.

Last updated on