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Barracuda MSP Knowledge Base

Start first Premium Remote Control on macOS

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Before you can run a macOS Premium Remote Control session, you must do the following
  • Run the Prep Utility for Mac. See To run the OS X Prep Utility in the Deploying Onsite Manager within a Domain topic in the latest version of the Barracuda RMM help.
  • Install the Premium Remote Control application. See Installing Premium Remote Control in the latest version of the Barracuda RMM help.
  • Set the permissions below.

Setting the required permissions

  • Click Open System Setting  when prompted (or open System Setting then select Security)

    Screenshot 2022-12-07 at 4.02.15 PM.png
  • Click the lock on the Security and Privacy Preferences page  
  • Enter the user credentials
  • Navigate to the Screen Recording page, then check the box for “PremiumRemoteAgentMonitor”

    Screenshot 2022-12-07 at 4.03.13 PM.png
  • Navigate to the Accessibility page, then check the box for “PremiumRemoteAgentMonitor”

    Screenshot 2022-12-07 at 4.06.21 PM.png

    If these do not appear in the list click the + and add the Library/Application Support/Barrcuda RMM applet manually from the mounted folder 

    Screenshot 2022-12-07 at 4.06.01 PM.pngx
Please note

End the session and start a new one as the permissions will not change on the current session. This is a limitation to permissions on macOS and not the Premium Remote Control Client.