You can change a service of the SMB to another email product/bundle/plan from any email product/bundle/plan within the MSP App without having to fill out a product change form. You can change services from:
A single service to another single service
Multiple services to a single service
Changing services typically take 5-7 minutes to complete. Service terminations can take up to 24 hours.
Subpartners can migrate to/from whatever services they are assigned by the master partner.
Services must be under contract by the MSP. You cannot create or add services that are not purchased.
This feature applies to the following services:
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To change a service, see Changing a Service.
Product Change Form
The Product Change form is required to:
Change multiple individual services to another service
Terminate a service
Combined services (because it involves a termination)
The Product Change Request Form can be accessed at https://status.barracuda.com/essentials-change/
An example of the Product Change Request Form is shown below.
