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Barracuda MSP App

About the Tickets Page

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The Tickets page is view-only for the IBU product and can only be created/updated in ECHOplatform. See ConnectWise - ECHOplatform Integration. To display this page, see Accessing ConnectWise Manage Integrations.

  1. At the ConnectWise Manage Integrations ribbon, select Tickets.

    image2023-4-14 15:18:36.png

    The Ticket page is displayed.
    Note: The Ticket page is not currently active. You must use ECHOplatform to view and modify the Ticketing features.

    image2023-4-14 15:19:21.png