To help customers achieve immediate value from their newly purchased solutions, Barracuda Onboarding Services provides targeted guidance via short meetings, training videos, documentation, and portal overviews. This streamlined approach helps organizations quickly realize the benefits of their Barracuda Networks products without requiring extensive research.
Barracuda Onboarding Services helps customers become familiar with Barracuda Networks solutions, ensuring a smooth transition to production use. This process starts with a dedicated introduction call to walk through key resources—such as product training videos, best-practice documentation, and step-by-step onboarding materials. If additional assistance is needed, an one-on-one technical onboarding session of up to two hours can be arranged with an Onboarding Technician.
To support customers in deriving first value from their Barracuda products, Barracuda Networks offers the following onboarding steps:
Onboarding Email
A customized onboarding email, based on product and services purchased, is sent within 48 hours after purchase. This structured content provides insights to help customers receive first value on their own. If needed, customers can schedule an Onboarding Meeting with an Onboarding Agent to discuss the content.
Onboarding Meeting
A 30-minute session where an Onboarding Agent guides you through training videos, documentation, portals, and available tools. Assistance with account creation and license activation is provided. If sufficient, a free two-hour technical onboarding session will be scheduled. If the customer’s needs go beyond two hours, Professional Services will be offered.
Technical Onboarding
A specialized Onboarding Technician offers up to two hours of assistance to help set up and configure the solution so the customer can receive first value.
Coordination with Other Teams
If additional services have been purchased (for example, Premium Support, Professional Services, or XDR), the Barracuda Onboarding Agent will coordinate and facilitate the exchange. Once onboarding is completed, a handover to the respective Customer Success team will occur if applicable.
Additional Resources
Barracuda Support
Terms and Conditions
First Value specification per Product
Any engagement that exceeds the scope of these onboarding sessions—beyond the initial introduction and up to two hours of onboarding assistance—would fall under a Professional Services offering.