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Barracuda Support Services

First Value

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First Value refers to the instance where a Barracuda customer first experiences benefit and value from a Barracuda product. It is the point where the product is successfully activated, deployed, and functioning as expected.

First Value by Product

Product

First Value Status

Email Gateway Defense

Inbound email is flowing through the service and is visible in the Message Log.

Impersonation Protection

A Spear-Phishing email has been detected.

Incident Response

An Incident has been created.

Cloud-to-Cloud Backup

Data has been backed up from any of: Exchange, OneDrive, Teams, SharePoint, or Entra.

Cloud Archiving Service

Email is being journaled and a successful search for an archived message has been run.

Data Inspector

A Microsoft 365 tenant has been connected and a scan has been completed.

Security Awareness Training

Customer can login into Security Awareness Training, an Address Book has been created, and a (Quick Launch) campaign has been created.

Email Security Gateway (Appliance)

Inbound mail is flowing through the appliance and is visible in the message log.

Message Archiver (Appliance)

Email is being journaled and a successful search for an archived message has been run.

Barracuda Backup Server

A backup has been run.

Web Application Firewall (Appliance)

Web traffic has been received on the appliance.

WAF as a Service

Web traffic has been received.

CloudGen Access

A resources has been created, a user has been enrolled, and the user has accessed a resource.

Web Security Gateway

Traffic is flowing through the appliance.

CloudGen Firewall

Network traffic is flowing through the product.