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Barracuda Support Services

Product Quick Start

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The Product Quick Start ensures that the Barracuda solution is quickly and properly deployed. Barracuda provides a Professional Services Engineer for up to 8 hours to complete the given tasks.

This service requires preparation. Please refer to "Stage One: Implementation Review and Project Planning".

Contents of Product Quick Start

  • Pre-installation planning
  • Installation
  • Configuration
  • Knowledge transfer

Stage One: Implementation Review and Project Planning

A Barracuda Professional Services Engineer guides you though the following:

  • A remote project kick-off meeting to explain the project requirements
  • A detailed review of the configuration plan
  • A schedule for the installation.

To successfully plan the project together, we ask you to prepare the product you have selected by using our catalog of requirements

Please send your completed form to our Professional Services Engineer.

Stage Two: Implementation and Basic Configuration

The certified engineer installs the solution according to best practices and the requirements identified in the planning phase.
This includes the following:

  • The installation of the appliances (physical / virtual)
  • The latest generally-available code release installed or the activation of the SaaS solution
No advanced configuration takes place in this phase.

The goal is to ensure the solution is passing / receiving traffic and that all subsystem components are functioning as expected.
In addition, the engineer works with the customer to remedy any technical anomalies.

Stage Three: Advanced Configuration

With all instances properly built and able to communicate, services are enabled and the product is configured according to the requirements discussed during pre-installation planning.
Knowledge transfer is provided to ensure that customer staff members have a basic understanding of the implemented technology and can begin to administer the solution in conjunction with Barracuda Technical Support.

Stage Four: Post-Implementation Testing

The Barracuda Professional Services Engineer works on the final stage to fulfill the expectations of your business:

  • Execute relevant test cases to confirm the configuration is working as expected
  • Remedy any technical anomalies
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