Premium Support ensures that your network is running at its peak performance by providing the highest level of 24x7x365 technical support for mission-critical environments. A dedicated Premium Support Manager and a team of highly-skilled technical engineers provide fast solutions to high-priority support issues, ensuring that your Barracuda solution maintains continuous uptime.
- Priority access to top-tier technicians
- Proactive notifications and standby support
- Dedicated Premium Support Manager
- Configuration reviews to optimize your deployment
- Root cause analysis
- Rapid response to your support requests