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Barracuda ArchiveOne
Barracuda ArchiveOne

Search and Retrieval Websites Logging

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When troubleshooting issues with ArchiveOne for Exchange websites, you may need to collect log files from the server(s) hosting the ArchiveOne for Exchange websites.

Step 1. Enable Logging

You may be advised to set logging for a specific web service using the nlog.config file. Complete the following steps on each web server hosting the websites.

Version 7.0 or Higher
  1. Navigate to the installation directory, by default: C:\Program Files (x86)\Barracuda\Web
  2. Open the web service subfolder where you want to enable tracing. For example, to enable logging of the AOneSearch website, browse to: C:\Program Files (x86)\Barracuda\Web\AOneSearch
  3. Open the nlog.config file in Notepad.
  4. Find the line:
    <logger name="*" minlevel="Info" writeTo="file"></logger>
  5. Edit the minlevel value to Trace.
    <logger name="*" minlevel="Trace" writeTo="file"></logger>
  6. Save and close the file.
  7. In IIS Manager, recycle the application pool Archive One to affect the change.
  8. Once logging is set on all web server(s), you can now reproduce the error.
Version 6.6 or Earlier
  1. Navigate to C:\inetpub\wwwroot
  2. Open the web service subfolder where you want to enable tracing. For example, to enable logging of the AOneSearch website, browse to: C:\inetpub\wwwroot\AOneSearch
  3. Open the nlog.config file in Notepad.
  4. Find the line:
    <logger name="*" minlevel="Info" writeTo="file"></logger>
  5. Edit the minlevel value to Trace.
    <logger name="*" minlevel="Trace" writeTo="file"></logger>
  6. Save and close the file.
  7. In IIS Manager, recycle the application pool Archive One to affect the change.
  8. Once logging is set on all web server(s), you can now reproduce the error.

Step 2. Send Logs

Once the error has been reproduced, gather and send logs to Barracuda Technical Support.

Version 7.0 or Higher
  1. On the web server, navigate to C:\Program Files (x86)\Barracuda\Archive One\WebLogs
  2. Locate the log files generated that day from the Date Modified timestamp, or the log that corresponds with the website where you turned on logging, for example, AOneSearch.log 
  3. Zip the collected log files, and email them to your Barracuda support representative.
Version 6.6 or Earlier
  1. On the web server, navigate to C:\Program Files (x86)\C2C Systems\Archive One\WebLogs
  2. Locate the log files generated that day from the Date Modified timestamp, or the log that corresponds with the website where you turned on logging, for example, AOneSearch.log 
  3. Zip the collected log files, and email them to your Barracuda support representative.

Step 3. Disable Logging

Once the error has been reproduced, gather and send logs to Barracuda Technical Support.

Version 7.0 or Higher
  1. Navigate to the installation directory, by default: C:\Program Files (x86)\Barracuda\Web
  2. Open the web service subfolder where you want to disable tracing.
  3. Open the nlog.config file in Notepad.
  4. Find the line:
    <logger name="*" minlevel="Trace" writeTo="file"></logger>
  5. Edit the minlevel value to Info.
    <logger name="*" minlevel="Info" writeTo="file"></logger>
  6. Save and close the file.
  7. In IIS Manager, recycle the application pool Archive One to affect the change.
Version 6.0 to 6.6
  1. Navigate to the installation directory, by default: C:\inetpub\wwwroot
  2. Open the web service subfolder where you want to disable tracing.
  3. Open the nlog.config file in Notepad.
  4. Find the line:
    <logger name="*" minlevel="Trace" writeTo="file"></logger>
  5. Edit the minlevel value to Info.
    <logger name="*" minlevel="Info" writeTo="file"></logger>
  6. Save and close the file.
  7. In IIS Manager, recycle the application pool Archive One to affect the change.

 

 

 

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