How to Enable Advanced Tracing

Enable Advanced tracing to capture trace logs which allows you to reset the trace level.

Enable Advanced Tracing through the ArchiveOne Console

Step 1. Set the Tracing Level to Advanced

1. On the Archive server, open the ArchiveOne Admin console.
   1. If the Admin console won't launch, see the section below for how to manually enable tracing.
2. Verify that no policies are currently running:
   1. Right-click Policies, and click View Status.
   2. If any policies are running, click Stop to terminate the policies.
3. Once all policies are stopped, close the Status window.
4. Right-click Status, and click Configure.
5. Click the Diagnostics tab.
6. Change the trace level in the drop-down menu to Advanced.
7. Click OK and close the ArchiveOne Admin console.
8. Open the Microsoft Service console (services.msc), and restart ArchiveOne Service.

Recreate the technical issue to reproduce the error.

Step 2. Gather the Log Files

Once you have recreated the issue or reproduced the error, gather the log files using the following steps:

1. On the Archive server, open the ArchiveOne Admin console.
2. Right-click Status, and click Configure.
3. Click the Diagnostics tab, and click Upload Logs.
4. Enter your Barracuda Networks Support case number in the Case Number and select the appropriate time span to upload. If you have recently reproduced the issue, select Last 6 hrs.
   1. If you don't know your case reference number, contact Barracuda Networks Support.
5. Click Upload. The log files will be zipped and uploaded to Barracuda. Once completed, you will receive confirmation and should advise your Support representative that the logs are now available.
6. Zip the saved log file if necessary, and email the trace file to your Support representative or upload the file to the FTP location provided by your Support representative.

Step 3. Reset the Tracing Level to Standard

You can now reset logging back to Standard level as follows:

1. On the Archive server, open the ArchiveOne Admin console.
2. Right-click Status, and click Configure.
3. Click the Diagnostics tab.
4. Change the trace level in the drop-down menu to Standard.
5. Click OK and close the ArchiveOne Admin console.
6. Open the Microsoft Service console (services.msc).
7. Restart ArchiveOne Service to bring the new log level into effect.

Manually Enable Advanced Tracing

If you are unable to open the ArchiveOne Admin console, you can manually enable advanced tracing using the steps in this section.

ArchiveOne Version 7.3 and Higher

Step 1. Edit the Local Configuration Store

1. On the Archive server, browse to the Local Configuration Store in C:\ProgramData\Barracuda\ArchiveOne\LocalConfigurationStore
2. Open the file Service.ini in a text editor such as Notepad.
3. Edit the line Trace=1 to Trace=2.
4. Save and close the file.
5. Open the Microsoft Services console (services.msc) and restart the ArchiveOne Service.
   

Step 2. Gather the log files

Once you have recreated the issue or reproduced the error, gather the log files using the following steps:

1. Browse to the Logs directory in the Add-ins share: \\localhost\Add-ins\AOnePol\Logs
2. Open the folder for the service having the problem (e.g for the ArchiveOne Service open the AOnePolService folder).
3. Right-click the most recently generated folder, and click Send to > Compressed (zipped) folder.
4. If you also require the ArchiveOne admin console logging, browse to: C:\Program Files (x86)\Barracuda\ArchiveOne\logs\AOnePolSnap and make a copy of the file AOnePolSnap.log.
5. Email the zipped logs folder and the copied AOnePolSnap.log file to your Barracuda Networks Support representative, or upload them to the FTP location provided by your Support representative.
   

Step 3. Reset the Tracing Level to Standard

1. On the Archive server, browse to the Local Configuration Store in C:\ProgramData\Barracuda\ArchiveOne\LocalConfigurationStore
2. Open the file Service.ini in a text editor such as Notepad.
3. Edit the line Trace=2 to Trace=1.
4. Save and close the file.
5. Open the Microsoft Services console (services.msc) and restart the ArchiveOne Service. 
   

ArchiveOne Version 7.2 and Earlier

Step 1. Run regedit

1. On the Archive server, type services.msc in the Start Search box, and press Enter. 
2. In the Services window, right-click ArchiveOne Service, and click Stop.
3. Run regedit to open the Registry Editor.
4. Browse to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AOnePolService\Parameters
5. Double-click the REG_DWORD key Trace, and change the value to 2.
6. Close the Registry Editor.
7. Open the Microsoft Services console (services.msc) and restart the ArchiveOne Service.

Step 2. Gather the Log Files

Once you have recreated the issue or reproduced the error, gather the log files using the following steps:

1. Browse to the folder: \\<configuration_servername>\Add-ins\AOnePol\Logs
2. Open the folder for the service having the porblem and right-click the latest folder, and click Send to > Compressed (zipped) folder.
3. On the Archive server, browse to the ArchiveOne installation directory, by default: C:\Program Files (x86)\Barracuda\Archive One
4. Make a copy of the file AOnePolSnap.log.
5. Email the zipped log folder and copied AOnePolSnap.log file to your Barracuda Networks Technical Support representative, or upload them to the FTP location provided by your Support representative.

Step 3. Reset the Tracing Level to Standard

Use the following steps to reset the tracing level to Standard:

1. On the Archive server, run regedit to open the Registry Editor.
2. Browse to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AOnePolService\Parameters
3. Double-click the REG_DWORD key Trace, and change the value to 1.
4. Close the Registry Editor.
5. Open the Microsoft Services console (services.msc) and restart ArchiveOne Service.