This article applies to Barracuda ArchiveOne version 7.3 and higher.
Once the ArchiveOne installation is complete, the ArchiveOne services attempt to start. If any services fail to start up successfully, the installer displays the following error message:
"The following services failed to start: <NameOfService>".
Attempt to start the service(s) named in the error message manually and conduct further diagnostics if necessary.
Manually Start Services
To manually start the services:
- Open the Microsoft Services console (services.msc).
- If the Status of any of the services named in the error messages are not running, right-click the service and click Start.
- The following services (with startup type Automatic) should be running:
- ArchiveOne BMA Service
- ArchiveOne Collection Coordinator
- ArchiveOne FilterService2
- ArchiveOne FilterService642
- ArchiveOne Hub Service
- ArchiveOne Index Optimizer
- ArchiveOne Journal Archiving Service
- ArchiveOne Mailbox Permissions Service
- ArchiveOne Monitor Service
- ArchiveOne PST Service
- ArchiveOne Service
- ArchiveOne Spoke Service
If the service still fails to start or generates an error when you attempt to start it manually, collect the service logging and raise a support case.
Collect Diagnostic Logging
The following lists the location of the startup log file for each service:
| Service name | Startup log file location |
|---|---|
| ArchiveOne BMA Service | C:\Program Files (x86)\Barracuda\ArchiveOne\BMAServer\logs\StartupLogs |
| ArchiveOne Collection Coordinator | C:\Program Files (x86)\Barracuda\ArchiveOne\logs\CollectionCoordinator |
| ArchiveOne FilterService2 | No service logging is generated; check Windows Application and System event logs |
| ArchiveOne FilterService642 | No service logging is generated; check Windows Application and System event logs |
| ArchiveOne Hub Service | C:\ProgramData\Barracuda\ArchiveOne\Add-ins\AOnePol\logs\AOneHubService |
| ArchiveOne Index Optimizer | C:\Program Files (x86)\Barracuda\ArchiveOne\IndexOptimizer\logs\StartupLogs |
| ArchiveOne Journal Archiving Service | C:\Program Files (x86)\Barracuda\ArchiveOne\JournalServer\logs\StartupLogs |
| ArchiveOne Mailbox Permissions Service | C:\Program Files (x86)\Barracuda\ArchiveOne\logs\MailboxPermissionsService |
| ArchiveOne Monitor Service | C:\Program Files (x86)\Barracuda\ArchiveOne\logs\StartupLogs |
| ArchiveOne PST Service | C:\Program Files (x86)\Barracuda\ArchiveOne\PSTService\logs\StartupLogs |
| ArchiveOne Service | C:\Program Files (x86)\Barracuda\ArchiveOne\logs\StartupLogs |
| ArchiveOne Spoke Service | C:\Program Files (x86)\Barracuda\ArchiveOne\logs\AOneSpokeService |
Collect the most recent .log file from the named location and raise a support case with this information.