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Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Restore the Index

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All index files must be available on a local hard drive in order for search to quickly find any messages that match search criteria. If you are using a storage manager, then the index files are written to it, but this is only for archiving purposes; they cannot be used from the archive.

If you have a problem with the index, such as corruption of the disk that the index is on, you can recover any missing parts of the index from storage.

To restore the index,

  1. Log in to ArchiveOne Admin.
  2. Expand the Repositories node, right-click on the repository, and click Restore Index.

    Note that this option is available only if the repository is using a storage manager.

  3. Click Start to begin the normal restore which restores any absent index files; if you suspect corruption in an index file you can check the box to restore all files.

Normal index restore should be fast if there are no files that need to be restored, but if you choose to restore all files, it may take some time.

You cannot run an index restore and an archive at the same time.

If you are not using a storage manager, it is your responsibility to ensure you have backups of the index files as well as the archive files.

Last updated on