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Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Contact Customer Support

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If you are having a problem with ArchiveOne, and you are unable to resolve it using the documentation or online help system, contact your Support representative.

They may ask you to generate a diagnostic trace file. If you do so, turn off tracing once the problem has occurred since the files can get quite large.

If it is an ArchiveOne Admin or ArchiveOne Service related problem, use the Diagnostics Page in ArchiveOne Admin to turn on tracing and subsequently view the trace files. Once you have collected the trace you require, turn tracing off, since if left on it generate a large trace file and can slow other processing.

If you are using an evaluation license, tracing runs unless it has been changed. If you are using a full license, tracing is on only if it has been turned on using the Diagnostics page of the Status Node properties.


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