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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Manually Register Filter Services

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This article refers to the Barracuda ArchiveOne version 6.0 or higher.

If Filter Services do not successfully register during installation, ArchiveOne cannot keyword index the body text of a message.

Filter Services are not Listed in Services Manager

Open the Microsoft Services console (services.msc). If ArchiveOne FilterService2 and ArchiveOne FilterService642 are not listed, use the following steps to manually register Filter Services:

  1. On the Archive Server, open a command prompt as administrator.
  2. Run the command: C:\Program Files (x86)\Barracuda\ArchiveOne\FilterServices\FilterService2.exe /service

    For ArchiveOne versions prior to version 7.0, navigate to C:\Program Files (x86)\Common Files\C2C Systems\FilterServices.

  3. Run the command: C:\Program Files\Barracuda\ArchiveOne\FilterService64\FilterServicex642.exe /service

  4. Confirm the services ArchiveOne FilterService2 and ArchiveOne FilterService642 are listed in the Microsoft Services console with Automatic startup and Logon as the Local System. 

Filter Services are Listed in Services Manager but not Properly Registered

If the Filter Services behave unexpected, you can use the following steps to re-register the services.

  1. On the Archive server, open the Microsoft Services console (services.msc).
  2. Right-click ArchiveOne FilterService2 and click Stop.
  3. Right-click ArchiveOne FilterService642 and click Stop.
  4. Close the Microsoft Services console.
  5. Open a command prompt as administrator.
  6. Run the command: C:\Program Files (x86)\Barracuda\ArchiveOne\FilterServices\FilterService2.exe /UnRegServer

    For ArchiveOne versions prior to version 7.0, navigate to C:\Program Files (x86)\Common Files\C2C Systems\FilterServices.

  7. Run the command: C:\Program Files\Barracuda\ArchiveOne\FilterService64\FilterServicex642.exe /UnRegServer

  8. Confirm the services ArchiveOne FilterService2 and ArchiveOne FilterService642 are not listed in the Microsoft Services console.

    1. If the services have not been removed, restart the Archive server and then check again to confirm the removal has been successful before proceeding. 

  9. Run the command: C:\Program Files (x86)\Barracuda\ArchiveOne\FilterServices\FilterService2.exe /service

  10. Run the command: C:\Program Files\Barracuda\ArchiveOne\FilterService64\FilterServicex642.exe /service
    FilterService2.exe /UnRegServer

  11. Confirm the services ArchiveOne FilterService2 and ArchiveOne FilterService642 are listed in the Microsoft Services console with Automatic startup and Logon as the Local System. 
Last updated on