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Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Resolve ArchiveOne Service Account Configuration Errors in Exchange During Installation

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This article applies to Barracuda ArchiveOne version 7.3 or higher.

When installing ArchiveOne, the installer creates and configures an ArchiveOne service account. This is used as the identity for the ArchiveOne Services which run on the Archive server and have a mailbox provisioned in Exchange. This service account is assigned Full Access permissions over any Exchange mailboxes you want ArchiveOne to process. When attempting to configure the ArchiveOne service account Exchange rights, the installer may present one of the following errors:

  • There was a problem while creating the mailbox
  • There was a problem while trying to locate the mailbox for the service account
  • There was a problem while trying to add the service account to the Exchange Organization Management group
  • There was a problem while trying to grant the service account access to all mailboxes
  • There was a problem while granting the service account and ArchiveOneUsers group owner rights to the service account mailbox

If you encounter one or more of these errors, see the specific section below or use the following steps to resolve the issue:

  1. Ensure that all the prerequisites have been fulfilled as per ArchiveOne for Exchange - Prerequisites.
  2. Verify the installing user has sufficient administrative permissions to create accounts in the specified organizational unit (OU) and create mailboxes in Exchange.
  3. If you continue to encounter issues, manually create the service account mailbox with the rights as described in ArchiveOne Service Account Permissions.
    1. To set the owner rights, run the following commands in the Exchange Management Shell:
      1. Add-MailboxPermission -Identity <ServiceAccount> -Owner <ServiceAccount>
      2. Add-MailboxPermission -Identity <ServiceAccount> -Owner <Group>
        where ServiceAccount is the ArchiveOne service account and Group is the ArchiveOneUsers group.
  4. You can then re-run the installation, specifying the manually created account.
  5. If you are unable to proceed with the installation, click Save Log on the installer to collect the installation logs, or manually collect the log files from C:\ArchiveOneInstallLogs, and contact Support for assistance.

There was a problem while trying to locate the mailbox for the service account

You should confirm that the service account mailbox is not disabled in Exchange and the property mailboxNickname is populated in Active Directory.


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