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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Resolve 'unable to identify a suitable SMTP server for sending alert emails' Error During Installation

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This article applies to Barracuda ArchiveOne version 7.3 or higher.

During installation, the ArchiveOne installer attempts to identify an SMTP server for sending email alerts for the Advanced Discovery feature. The installer searches Active Directory (AD) for all objects of type 'msExchSmtpReceiveConnector'. For each connector, the installer confirms the 'msExchSmtpReceiveEnabled' attribute is enabled and then attempts to send a test message. If this succeeds, then this SMTP server is configured for use. If this test message fails, the next connector is tried. If there are no available SMTP servers or no test messages are successfully sent, then the installer presents the warning:

 "Unable to identify a suitable SMTP server for sending alert emails".

If you will be using the Advanced Discovery feature, manually configure a suitable SMTP server.

To configure an SMTP server:

  1. On the Archive server, browse to: C:\ProgramData\Barracuda\ArchiveOne\LocalConfigurationStore
  2. Open System_Service.ini in a text editor such as Notepad.
  3. Add them SMTP server name to the following line:
    SMTPHost=
    For example, type: SMTPHost=server.barracuda.com
  4. Add the SMPT port to the following line:
    SMTPPort=
    For example, type: SMTPPort=25
  5. Save and close the file.

The new configuration is applied immediately and no restart of components is required.

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