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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

How to Skip Installation Steps for Troubleshooting

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When installing ArchiveOne, the installer attempts a number of actions in Active Directory (AD) and Exchange to configure the ArchiveOne service account in order for the software to function correctly. Your environment may have security restrictions such that this is not possible. Where advised by Barracuda Support, it may be necessary to force the installer to skip one of the installation steps so that the installation can be completed. The skipped step can then be accomplished manually if required.

To skip an installation step:

  1. On the Archive server, browse to the Local Configuration Store (LCS) in C:\ProgramData\Barracuda\ArchiveOne\LocalConfigurationStore.
  2. Open the file Install.ini in a text editor such as Notepad.
  3. At the end of the file, add a new line:
    SupportSkip=<NameOfStep>
    where NameOfStep is the named step to skip. This can be found in the installation log file from C:\ArchiveOneInstallLogs or may be named in an error message. To skip multiple steps, separate the step names with a comma.
  4. Save and close the file.

The next time the installer is run, the named step will be skipped. If the reason to skip the installation step or error state is not persistent, It is advised to remove the setting afterwards to avoid any unexpected behavior in future installation attempts.

 

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