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Attention

Starting May 1st, 2018, we will no longer offer the ArchiveOne family of products. This includes all editions of ArchiveOne, ArchiveOne for Files, Max Compression, and Access Security Manager. If you currently hold a maintenance and support contract, you will continue to receive our award-winning support until your contract expires, or until May 1st, 2019, whichever occurs first. The license for ArchiveOne is perpetual; therefore the software may continue to be used independently without any updates or support indefinitely.

Known Errors

  • Last updated on

Error List

  • MTBS_RETRIEVAL_FAILED
  • MAPI_E_TOO_BIG [0x80040305]
  • WillNotStub
  • Zip Missing
  • Other issues
  • Tool or Service Crashing
MTBS_RETRIEVAL_FAILED

Customer is attempting to upload to BMA/Cloud, as the tool uses ArchiveOne services to Unarchive the messages then upload the unarchived content to BMA/Cloud, there is a failure to Unarchive the Message.
This is a known issue and has been resolved in latest Build. Customer should upgrade as soon as possible and proceed with Migrations, If Migrations have failed with the same error provide all logs from \\localhost\add-ins\aonepol\logs

Latest Build: https://barracudacorp.sharepoint.com/:u:/t/c2c_software_releases/EV77Q7-V1WRFjZ5FV2T9mDgBdJAyg_FVw77L4t0c-91Qdg

Tool or Service Crashing

If any of the tools or ArchiveOne Services are crashing the following is required as the case will need to be Escalated to the Escalations Team and Development to review.

Setup ProcDump against crashing Application/Service - https://campus.barracuda.com/product/archiveone/doc/42048300

Replicate issue and provide following:

  • Zip up Dir \\localhost\add-ins\aonepol\logs
  • Zip up Dir \%Install Dir%\logs
  • Exchange Environmental Report
  • ProcDump from above
MAPI_E_TOO_BIG [0x80040305]

Error:

The server administrator has restricted the number of items that can be opened simultaneously. Close the messages you have opened or delete attachments and images of unsent messages you are composing.

Exchange Admin has limited the number of items that can be opened at any one time. This causing a MAPI Error as above.

This is not an ArchiveOne error, this would need to be resolved by an Exchange Administrator.

WillNotStub

Error:

14 17:09:19 292251 *** INFO:Processing message 'RE: Test Message' 
14 17:09:19 298669 PolicyMTIterator::FoundMessage got message 'RE: Test Message' size 7447 from 'User One' to 'User Two' 
14 17:09:19 305311 TIME_TRACING:PolicyMTIterator time to get basic message data=0.016530 
14 17:09:19 362681 PolicyMTIterator::FoundMessage - Message matches all conditionals 
14 17:09:19 393209 C2CDatabase::RunQueryReturnRecords running (truncated) SQL 'SELECT * FROM BMAMigration WHERE IndexID = '83D13CDD-867C-411C-A62C-D9A7CABA6F55'' 
14 17:09:20 403223 GetFingerPrintAndState reading index id '83D13CDD-867C-411C-A62C-D9A7CABA6F55' found fingerprint 'ca92ddc670d9732405dd8d96bce47d5f41e3136334c14f1bbc701ef0c56d72c6a53ad2e61287128880' state 'WillNotStub'

Stubs will not convert due to code in Message Archiver to ignore these messages, they will get flagged as WillNotStub. This can be due to message size not above the minimum requirement.

Customer will either must remove these stubs manually or keep them as a reference to the data that is available in the Message Archiver.

Zip Missing

Zip files that are missing so it is unable to upload the content to Message Archiver. As the data is stored on disk it is at risk of corruption, loss of these files has to be restored from backups to their original location. Barracuda are unable to assist with these issues.

Last updated on