SYMPTOMS
When running a search from the ArchiveOne Search website, no results are returned though there should be matching messages in the archive. The AOneSearch.log file shows the error:
"Error:DataManager threw EXCEPTION: could not execute query
...
INNEREXCEPTION: The object name 'Temp_Items' is not valid."
ROOT CAUSE
You have recently upgraded but have not yet run a Browse Archive database synchronisation.
RESOLUTION
You can initiate synchronisation of the Browse Archive database as follows:
1. On the archive server, open the ArchiveOne Admin console.
2. Right-click the Status node and select 'Configure...'.
3. Select the Browse Archive tab and click 'Update Now'.
This will start the synchronization of the Browse Archive database. After 5 minutes, retest the ArchiveOne Search website to ensure searches now return the expected results.