We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
Accept
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Campus Barracuda Campus

Back to Knowledgebase

The ArchiveOne Search website returns no results after upgrading

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution # 00007734

Scope:  ArchiveOne Enterprise, v6.5 or earlier

Answer:

SYMPTOMS
When running a search from the ArchiveOne Search website, no results are returned though there should be matching messages in the archive. The AOneSearch.log file shows the error:

"Error:DataManager threw EXCEPTION: could not execute query
...
INNEREXCEPTION: The object name 'Temp_Items' is not valid."

ROOT CAUSE
You have recently upgraded but have not yet run a Browse Archive database synchronisation.

RESOLUTION
You can initiate synchronisation of the Browse Archive database as follows:

1. On the archive server, open the ArchiveOne Admin console.
2. Right-click the Status node and select 'Configure...'.
3. Select the Browse Archive tab and click 'Update Now'.

This will start the synchronization of the Browse Archive database. After 5 minutes, retest the ArchiveOne Search website to ensure searches now return the expected results.





Link to This Page: