We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda ArchiveOne

Policy finds no matching items

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution # 00007735

Scope:  ArchiveOne Enterprise, v6.0 or later

Answer:

SYMPTOMS

You have run a policy but it finds 0 matching items. The ArchiveOne service trace shows:

11 11:09:43 *** INFO:Completed processing of X mailboxes, Y folders, 0 messages 
11 11:09:43 *** INFO:No search matches found

ROOT CAUSE

This may indicate an issue if you were expecting your policy to find matching items. For example:

*Your policy criteria may require refinement to match the expected items.
*The ArchiveOne service account is unable to login to the target mailbox to process the policy.

RESOLUTION

You should review the policy criteria to ensure it is correct. For more information on policies see: Search Criteria

If you are seeing the status that 0 folders have been processed, this can be resolved as per: What can a Customer do when archiving policy shows x mailboxes, 0 folders, 0 messages examined




Link to This Page: