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Barracuda ArchiveOne

Attempts to log into the Archive Search (AOneSearch) website fail with error 8001011c

  • Type: Knowledgebase
  • Date changed: 2 years ago

Solution # 00007771

 

Scope:ArchiveOne, all versions

 

Answer:

 

SYMPTOMS
Accessing the AOneSearch page gives the following error:

Server Error in '/AOneSearch' Application. Creating an instance of the COM component with CLSID

{644708C3-2015-408F-964D-CF855B69FAE0} from the IClassFactory failed due to the following error: 8001011c.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Creating an instance of the COM component with CLSID {644708C3-2015-408F-964D-CF855B69FAE0}

from the IClassFactory failed due to the following error: 8001011c.

DCOM is enabled and configured correctly.

ROOT CAUSE
ASP.NET is not properly registered with IIS.

RESOLUTION
To resolve this issue:

1. Uninstall the Search & Retrieval Website by uninstalling ArchiveOne from Control Panel on the web server which is generated the error.
2. Re-register ASP.NET.

3. From a command prompt type: aspnet_regiis -irInstall the Search & Retrieve Websites component again on the web server: [1]https://campus.barracuda.com/product/archiveone/article/ArchiveOne/SearchRetrievalWebsiteOtherServer/.

 

 

 

Link to This Page:

http://www.barracuda.com/kb?id=/50160000000SwJw