Solution # 00007777
Scope: ArchiveOne for Files, v7.2 or later
You have archived a file and it correctly shows as an offline file stub. However even though you can successfully retrieve the file, the file icon still shows as offline.
The File Agent server has anti-virus installed such as Trend Micro which disrupts the ArchiveOne For Files retrieval mechanism.
You should configure the antivirus software to skip offline files from being scanned. For Trend Micro, this can be configured as per their Support article: Skipping offline/sparse backup files from scanning
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