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Barracuda ArchiveOne

Archived files still show as offline even once retrieved

  • Type: Knowledgebase
  • Date changed: 2 years ago

Solution # 00007777

 

Scope: ArchiveOne for Files, v7.2 or later

 

Answer:

 

SYMPTOMS
You have archived a file and it correctly shows as an offline file stub. However even though you can successfully retrieve the file, the file icon still shows as offline.

ROOT CAUSE
The File Agent server has anti-virus installed such as Trend Micro which disrupts the ArchiveOne For Files retrieval mechanism.

RESOLUTION
You should configure the antivirus software to skip offline files from being scanned. For Trend Micro, this can be configured as per their Support article: Skipping offline/sparse backup files from scanning

 

 

 

Link to This Page:

https://campus.barracuda.com/solution/50160000000SwKVAA0