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Why is the Retrieved Messages folder still being created even when I've disabled this option?

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007627



Scope: ArchiveOne Enterprise, all versions

The service will not create the folder as part of its archiving routine if the option has been disabled. However when a message is retrieved from the archive by a user it needs to be placed somewhere in order to display it. At this stage the "Retrieved Message" folder will be created regardless of the setting.


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