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Barracuda ArchiveOne

Retrieved message has a blank body

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution # 00007645

Scope: ArchiveOne Enterprise, all versions

Answer:

SYMPTOMS

When you retrieve a message, though the retrieval is successful the body of the message is blank. However, all other fields (To, From, CC, BCC) and any attachments are present; only the body of the message is missing. The ArchiveOne service trace shows the following:

01 11:59:10 416067 @DCOM01731ef8  CAMComplianceServer::GetMessageToFolder returning entryid '(null)'

ROOT CAUSE

The message in this scenario has had single instance storage applied to it. Whilst reconstructing the message, an error occurs and the staged temporary data is lost resulting in a message with no body text.

RESOLUTION

This issue has been resolved in v7.1.0.3314 and later. You should upgrade to the latest version.




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