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Setup was unable to locate Archive One configuration data when installing the Search & Retrieval websites

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution # 00007678

Scope: ArchiveOne Enterprise, all versions



When attempting to install the Search & Retrieval websites component, you specify the Configuration server name but the installer returns the error:

Setup was unable to locate the Archive One configuration data. Please ensure that you have named the configuration server correctly and that the services and web applications on the archive server are working correctly


The Search & Retrieval website server is unable to connect to the AOneServerSupport web service on the Archive server.


You should confirm the following:

1.       Ensure you are entering the correct server name. The Configuration server is the named on the Status node of the ArchiveOne admin console. This server hosts the Add-ins share where ArchiveOne stores its configuration data and is typically the Archive server itself.

2.       Enter the FQDN of the Configuration server, instead of just the hostname.

3.       If the error persists, on the Archive server open a web browser and test you can access to the AOneServerSupport website by browsing to: http://<ArchiveServerName>/AOneServerSupport/ServerSupport.asmx where <ArchiveServerName> is the name of the Archive server. You may see a proxy authentication prompt, SSL certificate warning or HTTP error which you can then diagnose. The page should load without error or user intervention.

4.       If the web page loads correctly on the Archive server, you should now perform the same test on the server where you are running the installation and ensure it loads without error or user intervention.

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