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How can the customer retrieve or unarchive of message failing due to missing zip file

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00007281


ArchiveOne Enterprise, all versions.


When retrieving a message, or running an unarchive policy, the original message can't be extracted from the archive as the .zip file containing the CMSG file is missing. The following can be seen in the ArchiveOne service trace:

10 13:41:31 @1540 UNZIP ZipFilename=\\SERVER\Archive\Year_2015\1\

10 13:41:31 @1540 UNZIP tempdir=[C:\Program Files (x86)\Barracuda\Archive One\SERVER_PUnzipTempResolveAtt_1540_SIS]

10 13:41:31 @1540 UNZIP QuotedFilename=[003c89_RE_My_email.cmsg]

10 13:41:31 @1540 RetrievalSession::MessageCallback called - MsgID 13 string='Version: 5.00.07 - %s %s'

10 13:41:31 @1540 RetrievalSession::MessageCallback called - MsgID 13 string='--- DynaZIP UnZIP Log - %s ---'

10 13:41:31 @1540 RetrievalSession::MessageCallback called - MsgID 13 string='Problem reading ZIP file'

10 13:41:31 @1540 RetrievalSession::MessageCallback called - MsgID 13 string='File not found'

10 13:41:31 @1540 RetrievalSession::MessageCallback called - MsgID 13 string='DynaZip UnZIP Error:'

10 13:41:31 @1540 RetrievalSession::UpdateMsg RetrieveFile Failed

Or when attempting to retrieve a message:

04 11:42:47 353946 @DCOM07948ed0 Failed to find file 'c:\repositories\Year_2015\archive\1\'

04 11:42:47 356460 @DCOM07948ed0 CAMComplianceServer::GetMessageToFolder failed to find message trying

04 11:42:47 358163 @DCOM07948ed0 CAMComplianceServer::GetMessageToFolder failed to find zip file in archive

 Or when running an unarchive policy:

20 11:08:02 415490 @ddc      Failed to find file 'C:\Repositories\Year_2015\Data\1\'

20 11:08:02 419282 @ddc  CAMComplianceServer::GetMessageToFolder failed to find message trying

20 11:08:02 421584 @ddc  CAMComplianceServer::GetMessageToFolder failed to find zip file in archive

20 11:08:02 425217 @ddc  CAMComplianceServer::GetMessageToFolder skipping repository 'Year_2015' as already searched

20 11:08:02 427480 @ddc        CAMComplianceServer::ClearResults clearing 0 results

20 11:08:02 429872 @ddc        A user application using ID 1fb1df0 has disconnected from the service

20 11:08:02 435147 @ddc        UnarchiveOneMessage completed with status 6:ACSS_ZIP_NOT_AVAILABLE

 In the Quick Link Client trace, you will see:

29 12:34:27 0321193   InterpretWebServiceResponse:Error message 'Failed to get message with AOne Server Status of ACSS_ZIP_NOT_AVAILABLE.'


The zip file (as specified in the service trace) can't be found in the repository location. This can be due to misconfiguration of the repository location, or if the file has been inadvertently removed (for example, incorrect migration of the repository to a new location; quarantining of file by antivirus application).


The .zip file must be restored. If no messages will retrieve from a particular repository, then you should confirm that the repository configuration is correctly defined and the Archive data folder location is set to the correct location. The .zip file may be missing as the repository settings are incorrect, and the ArchiveOne service is simply looking for the .zip in the wrong directory. You confirm the repository configuration from the ArchiveOne 

Admin console:

1. Select the Mailbox Repositories node.

2. Right-click the repository in question, and select the Settings tab.

3. Check the location is correct and that you can browse to this location in Windows explorer to ensure it is valid.

If only an individual message fails to retrieve, it is more likely that the repository location is correctly configured but a .zip file itself is missing. For instance, if you migrated a repository and the .zip file may simply be in the wrong location. Once located, the .zip can be moved to the correct location of the Archive data folder of the repository. To attempt to locate the .zip file, you could run a manual search from Windows Explorer of all storage locations where your archive repositories reside. The log file will give you the name of the .zip in question, in the above example:

You may need to recover the .zip file from a backup if it can't be located on existing storage.

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