We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda ArchiveOne

What areas should be excluded from on demand antivirus scanning?

  • Type: Knowledgebase
  • Date changed: 11 months ago
Solution #00007300

Scope: 
ArchiveOne Enterprise, all versions.

Answer:
Anti-virus (AV) products, especially those set to perform ‘on access’ scanning, frequently misreport temporary files created by the ArchiveOne suite of products as having a virus payload.  Therefore it is recommended that you exclude the following directories from AV ‘on access’ scanning:

  • Add-ins shared folder
    • The Add-ins folder is located on the Archive server by default (for v7 or later): C:\ProgramData\Barracuda\Archive One\Add-ins
    • For older versions (prior to v7): C:\ProgramData\C2C Systems\Archive One\Add-ins
      • This was also permitted to be on another server, defined as the Configuration server.
  • Installation directory
    • By default (for v7 or later): C:\Program Files(x86)\Barracuda\ArchiveOne
    • For older versions: C:\Program Files(x86)\C2C Systems\ArchiveOne
  • Filter services directory
    • By default (for v7 or later): C:\Program Files(x86)\Common Files\Barracuda\ArchiveOne
    • For older versions: C:\Program Files(x86)\Common Files\C2C Systems\ArchiveOne
  • Repository Temporary data directories
    • as listed in the repository definition(s). To locate the temporary data folder:
      • Open the ArchiveOne admin console, and click the Repositories node.
      • Right-click on a repository, and click Properties.
      • Navigate to the Temporary Data tab and note the path for the temporary data location.
  • The System Temporary data directory (if different from any location indicated above):
    • To locate the default temporary data folder, open the ArchiveOne Admin console.
    • Right-click the Status node, and click Run System Configuration Wizard.
    • Click Next until you reach the Server Data Location step and note the path for the temporary data directory.
  • The ArchiveOne Service Account profile folder
    • by default, C:\Users\ArchiveOneAdmin.
Depending on the AV software being run you may also find it useful to exclude ALL the ArchiveOne services processes (listed in ‘Task Manager’) such as:
  • AOneItemListService.exe
  • AOneItemListJournalService.exe
  • AOneItemListPSTService.exe
  • AOneJournalService.exe
  • AOnePolMonitor.exe
  • AOnePolService.exe
  • AOnePstService.exe
  • AOneReindexService.exe
  • ArchiveOneMailboxPermissionsService.exe
  • ArchiveOneWebSupport.exe
  • CollectionCoordinator.exe
  • FilterService2.exe
  • FilterService642.exe
Also note that Barracuda cannot offer advice on any specific AV product. If in doubt on how to set exclusions please consult your AV solution vendor.


Link To This Page: