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Barracuda ArchiveOne

How can a Customer resolve archiving fails with error “Aborted due to a problem with a message.”

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007302


Scope: 

ArchiveOne Enterprise, v6.0 or later.


Answer:

The second phase in the status window reports that archiving fails with the error:

“Aborted due to a problem with a message.”


ROOT CAUSE

The service trace indicates that the Filter Service could not be started as the service does not exist (0×80070424):

22 16:00:21 111358 @ZipMaker_1940 FilterWordsIterator::FilterProcessFile ‘C:\ARCHIVE ONE\TEMP\EMAIL_PZipMakerTemp\subody.txt’ file extension ‘.txt’

22 16:00:21 114280 @ZipMaker_1940 FilterWordsIterator::FilterProcessFile CoCreateInstance for 32 bit filter service failed 0×80070424

22 16:00:21 116453 @ZipMaker_1940 IndexMessage::Failure indexing message’s failed, going to retstart the filter services

22 16:00:21 118278 @ZipMaker_1940 CSCManager::IsServiceRunning

22 16:00:21 120266 @ZipMaker_1940 Service status 0×1

22 16:00:21 122052 @ZipMaker_1940 CSCManager::IsServiceRunning

22 16:00:21 124165 @ZipMaker_1940 OpenService failed (1060)

22 16:00:21 126218 @ZipMaker_1940 OpenService failed (1060)

22 16:00:21 129126 @ZipMaker_1940 FilterWordsIterator::FilterProcessFile ‘C:\ARCHIVE ONE\TEMP\EMAIL_PZipMakerTemp\subody.txt’ file extension ‘.txt’

22 16:00:21 131813 @ZipMaker_1940 FilterWordsIterator::FilterProcessFile CoCreateInstance for 32 bit filter service failed 0×80070424

22 16:00:21 133812 @ZipMaker_1940 IndexMessage::Failure indexing message’s failed, pause and retry in 2000 ms.

22 16:00:23 137257 @ZipMaker_1940 IndexMessage::Failure indexing message’s subject and body (from file ‘C:\ARCHIVE ONE\TEMP\EMAIL_PZipMakerTemp\subody.txt’) for message with subject ‘My Email 
Subject’. Returning FAILURE.

22 16:00:23 139051 @ZipMaker_1940 ZIPMakerIterator::FoundMessage AOneIndexMessage failed

22 16:00:23 140761 @ZipMaker_1940 ZIPMakerIterator::IterateItemList aborting run as FoundMessage failed

As the body of the message could not be indexed, archiving then aborts.


RESOLUTION

Check that the Filter services are correctly registered in the Microsoft Services console (services.msc):

1. On the Archive server, open services.msc.

2. Check that the services ‘ArchiveOne Filter Service2‘ and ‘ArchiveOne FilterServicex642‘ are listed, that they are set to ‘manual‘ startup type and that they log on as the ‘Local System‘ account.

3. If the services are not listed, you can register these manually: 


HOWTO: 

Manually register the Filter Services for ArchiveOne. If the registration fails, check that the Filter services are installed and the files exist in the installation directory.

1. In Control Panel, check ‘ArchiveOne FilterServices‘ is listed as an installed program.

2. The installation directory by default is: ‘C:\Program Files (x86)\Common Files\Barracuda\FilterServices‘ (or ‘C:\Program Files (x86)\Common Files\C2C Systems\FilterServices‘ prior to v7.) If the Filter services are missing, reinstall ArchiveOne to correct this.


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