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Barracuda ArchiveOne

How can a customer resolve, Outlook cannot provide form scripting support error when using the ArchiveOne custom forms?

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007376

Scope: 

ArchiveOne Enterprise, all versions

Answer:


SYMPTOMS

You have installed the ArchiveOne custom forms (which provide the archived email icon in Outlook). When you launch Outlook, you receive the error:
"Microsoft Office Outlook cannot provide form scripting support. This feature is not available."
The archived email icon does not display though you can see the ArchiveOne custom forms in your Outlook Forms library.


ROOT CAUSE

Microsoft Office setup detects when you are installing Outlook on a computer configured with Terminal Services. In these situations, the support files necessary to enable VBScript in Outlook custom forms are not installed.


RESOLUTION

For advice on installing the missing scripting component, please see the Microsoft TechNet article: [1]Forms with VBScript do not work with Terminal Services in Outlook.


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